FAQ
So... what's the deal here?
We are a small paper company - built on the intention to bring unique, human designed, useful, hold-in-your-hands paper products to the world.
Specifically, we create & curate our products together - already packaged and sold in larger quantities to serve a community of people who are connecting with other humans. The experience-makers, the hosts, the coaches and therapists who want to extent the impact and care they provide through their personal work.
These are all the products/packages you see on this site.
In addition to this model, we have extended manufacturing & distributing capabilities with a print-on-demand company for individuals who may want a personal notebook designed by This Page Paper Goods (notepads and accessories only sold on this site).
These notebooks include: The Wellness Notebook, The Work Notebook, A Youth Notebook (Habit tracker), The Chronicles (A Memory Keeper), and an undated Daily Planner called 'Life in here'. To find these products you can click the link in the footer called 'Amazon' or search Tamara Hackett Notebooks (with title) in your home Country. More information is available there.
Product Information:
What types of products do you offer in the packages?
We currently include notebooks, notepads (2 sizes), personalized notecards & premium pens with individual recyclable protective sleeves.
Can I customize or personalize my order?
There are several packages to choose from that have different base items in them. After purchasing a minimum order of packages you also have access to the add-on bundle library which you can choose anything from.
Part of the offering is to also have us hand-write a note for your people. That message can be personalized with whatever you would like it to say (within reason) or personalized it yourself.
General Information:
How can I stay updated on new products and promotions?
The best way to keep in touch is to sign up to our newsletter (currently in our footer on the website) and follow us on Instagram at @thispagepapergoods.
Do you offer group discounts?
Yes. All of our packages are designed and created with a B2B model so that savings are given up front. You won't see the discount but they are priced significantly lower than retail.
Can I suggest a notebook for you to design?
Totally. The benefit of being a small company is that we can execute on products quickly and respond to request from our community. We love to hear your ideas.
How did this business start?
To hear more about how and why this business started please visit the 'about' section.
Ordering Process:
How do I place an order?
You can order directly through this site for the packages listed here or via email (hello@thispagepapergoods.com). To purchase the Amazon product series you can click here or go to Amazon in your ordering country and search 'Tamara Hackett' (Author/Designer/Owner). You will see available options there.
Can I modify or cancel my order after it's placed?
For the Amazon series of products - you will have to go through Amazon customer service to edit your order or request a refund/replacement.
For products placed through this site - change requests must be made within 24 hours of purchase to be considered. Cancelations and modifications are based on the stage of processing that they are in. If processing has moved to the shipping stage then the shipper will be responsible for return shipping.
Is there a minimum order quantity?
On Amazo for individual retail orders - no. If you are interested in packages then yes. Please use the contact form to get in touch or check out our package offerings here.
Shipping and Delivery:
What are the shipping options available?
For the Amazon series - you will be provided information regarding shipping options at time of purchase.
Here you will be offered a flat rate shipping fee during checkout (based on number of boxes needed).
How long does it take to receive my order?
For the Amazon series - you will be provided information regarding shipping options at time of purchase.
For your purchases through this site - your orders are processed based on your event date and quantity. If inventory is not currently available - it may take up to 3 weeks to turnaround. Generally - we can get your items to the mail out stage within 3 days. You will be informed on estimated delivery times within 24 hours of your order and given options if needed for inventory requests. Please note - this is contingent on any unforeseen distributions such as...global pandemics or postal interruptions.
Do you offer international shipping?
For the Amazon series - please see offerings from your home country for options. For our packages - sorry no. We only ship within Canada.
Returns:
What is your return policy?
Returns can be processed through Amazon customer service for the Amazon Series of products. There is no returns available on digital products. If you need to return or get a replacement for a damaged package item - please contact us here.
Technical Support:
I'm having trouble downloading my digital product. What should I do?
Use the contact form to get in touch. We will make sure you receive it. Make sure and refresh your browser and confirm that you don't have blocks set up to prevent downloads.
How do I access my digital download after purchase?
After downloading your purchase click on the link to open. Once the document is opened - click File - save on your computer's main menu. Choose where you would like to save it. Print as needed.
Are there any technical requirements for using your digital products?
Nope! You can download and print from any computer. Please note - files are not editable and can not be used digitally. They are intended to be printed and used in your analog experience.
Payment Methods:
What payment methods do you accept?
Available payment options are listed at time of purchase.
Product Care:
How should I care for my notebook to ensure its longevity?
As a paper product - notebooks can get scuffed or ripped during use. For our soft touch covers you can use a warm damp cloth or make-up wipe to remove fingerprints. Dry immediately. Fun fact - using 'glasses' cleaners on the covers also seem to remove any unwanted marking but use at your own risk.
To prevent rips, tears and damage to your paper products keep in a space that won't get squished.
Anything else?
If your questions weren't addressed here - please get in touch using the contact box on the website.
