FAQ
So... what's the deal here?
We are a small paper company - built on the intention to bring unique, human designed, useful, hold-in-your-hands paper products to the world.
We create & distribute our products by working with as many local partners and community members as possible. These are all the products you see on this site.
In addition to this model, we have extended manufacturing & distributing capabilities with a print-on-demand company where we offer different products through Amazon. To find these products you can click the link in the footer called 'Amazon'.
Product Information:
What types of notebooks do you offer?
On Amazon we have:
A Memory Keeper, a Youth Notebook, a Work Notebook, a Business Mileage & Expense Log book, lined paged notebooks and a Wellness notebook.
On this site we have:
Notepads, digital downloads and human-made notebooks.
Can I customize or personalize my notebook?
Yes! We have a custom program. Please use the contact form to connect with us regarding your project.
What formats are available for digital downloads?
Our digital downloads are in PDF format.
General Information:
How can I stay updated on new products and promotions?
The best way to keep in touch is to sign up to our newsletter (currently in our footer on the website) and follow us on Instagram at @thispagepapergoods.
Do you offer wholesale?
Yes - we offer special rates for our wholesale partners. Click here to get in touch.
Can I suggest a notebook for you to design?
Totally. The benefit of being a small company is that we can execute on products quickly and respond to request from our community. We love to hear your ideas.
How did this business start?
To hear more about how and why this business started please visit the 'about' section.
Ordering Process:
How do I place an order?
You can order directly through this site for the products listed here. To purchase the Amazon product series you can click here or go to Amazon in your ordering country and search 'Tamara Hackett' (Author/Designer/Owner). You will see available options there.
To place an order of one of digital products simply click on the product and you will be navigated to our purchase page.
Can I modify or cancel my order after it's placed?
For the Amazon series of products - you will have to go through Amazon customer service to edit your order or request a refund/replacement.
For products placed through this site - change requests must be made within 24 hours of purchase to be considered. Cancelations and modifications are based on the stage of processing that they are in. If processing has moved to the shipping stage then the shipper will be responsible for return shipping.
Is there a minimum order quantity for notebooks or digital downloads?
Not for retail orders - no. If you are interested in custom options or wholesale then yes. If you are interested in hearing about our custom/wholesale programs please use the contact form to get in touch.
Shipping and Delivery:
What are the shipping options available?
For the Amazon series - you will be provided information regarding shipping options at time of purchase.
Here you will be offered a flat rate shipping fee or you can purchase expedited shipping during checkout.
How long does it take to receive my order?
For the Amazon series - you will be provided information regarding shipping options at time of purchase.
For your purchases through this site - your orders will be processed within 3 business days. * Please note - this is contingent on any unforeseen distributions such as...global pandemics or postal interruptions.
Do you offer international shipping?
For the Amazon series - please see offerings from your home country for options.
For orders through This Page - unfortunately no. We are currently only about to ship to Canadian residents.
Returns:
What is your return policy?
Returns can be processed through Amazon customer service for the Amazon Series of products. There is no returns available on digital products. If you need to return a notepad please contact us here.
Technical Support:
I'm having trouble downloading my digital product. What should I do?
Use the contact form to get in touch. We will make sure you receive it. Make sure and refresh your browser and confirm that you don't have blocks set up to prevent downloads.
How do I access my digital download after purchase?
After downloading your purchase click on the link to open. Once the document is opened - click File - save on your computer's main menu. Choose where you would like to save it. Print as needed.
Are there any technical requirements for using your digital products?
Nope! You can download and print from any computer. Please note - files are not editable and can not be used digitally. They are intended to be printed and used in your analog experience.
Payment Methods:
What payment methods do you accept?
Available payment options are listed at time of purchase.
Product Care:
How should I care for my notebook to ensure its longevity?
As a paper product - notebooks can get scuffed or ripped during use. For our soft touch covers you can use a warm damp cloth to remove fingerprints. Dry immediately.
To prevent rips, tears and damage to your paper products keep in a space that won't get squished.
Anything else?
If your questions weren't addressed here - please get in touch using the contact box on the website.